Labor Law 792 — Legislation

Legislation Search OpenLegislation Statutes Search Term Search icon Search previous SECTION 791 Terminated call center contract up ARTICLE 21-B Protection of Call Center Workers From Displacement next SECTION 793 No conflict with collective bargaining agreements Viewing most recent revision (from 2025-02-21) View historical revision as of: -- Choose a Date -- 2025-02-21 2024-12-27 Share Facebook Email SECTION 792 Entering into a call center contract Labor (LAB) CHAPTER 31, ARTICLE 21-B § 792. Entering into a call center contract. 1. Whenever a governmental body shall undertake to procure call center services using a call center contractor, the governmental body may require that the call center contract with such entity includes the obligation pursuant to this article to retain call center employees of the former call center contractor. 2. A governmental body intending to enter into a call center service contract, in circumstances in which such services had theretofore been performed by call center employees pursuant to a call center contract, may require any entity seeking to enter into such contract to demonstrate that it will establish the worksite for its performance in a location which is reasonably accessible to the employees who have been performing such services prior to the solicitation of bids for a successor call center contract. For the purposes of this section, a worksite shall be considered reasonably accessible if it is 10 miles or less from the location of the affected employees' worksite where such employees performed work-related duties in the course of their employment for the former call center contractor, provided that any worksite shall not include an employee's domicile, permanent or temporary, where an employee performs any work-related duty in the course of their employment. The requirements of this subdivision shall not apply to successor call center contractors that intend for the work-related duties of the affected call center employees previously employed by the former call center contractor to be performed remotely.